• AGrowth Agency – Refund Policy



    AGrowth’s refund policy is based on the refund conditions that we have agreed with our clients.

    Clients are responsible for paying all fees when using AGrowth’s services, regardless of whether their advertising campaign is successful or unsuccessful. 




    Refund Conditions


    • Clients accept all AGrowth terms and pay all fees before onboarding.

    • Clients must provide complete and accurate information about the products/services they want to run ads on, including prohibited or restricted items/videos.

    • Clients must inform their Account Manager about product or creative changes before the advertising campaign is launched.

    • Clients must comply with the advertising policies of each platform on which they are running ads.

    • Clients must inform their Account Manager about account abnormalities such as restrictions, unapproved campaigns, etc.




    Refund Balance


    • Refund balance: AGrowth will review budgets, approve budgets, and collect service fees (including account creation fees). If the client has already created an advertising account, AGrowth will only refund the remaining balance in the advertising account, not the service fees.

    • Payment method: AGrowth will refund according to the original payment method between AGrowth and the clients (Payoneer, USDT/BUSD, etc). The refund process will be completed within 2-5 business days.




    During the use of the service, AGrowth has the right to terminate cooperation, cancel the contract and not refund any fees if it detects that the customer has unethical behavior or does not comply with the conditions agreed upon previously.