AGrowth’s refund policy is based on the refund conditions that we have agreed with our clients.
Clients are responsible for paying all fees when using AGrowth’s services, regardless of whether their advertising campaign is successful or unsuccessful.
- Clients accept all AGrowth terms and pay all fees before onboarding.
- Clients must provide complete and accurate information about the products/services they want to run ads on, including prohibited or restricted items/videos.
- Clients must inform their Account Manager about product or creative changes before the advertising campaign is launched.
- Clients must comply with the advertising policies of each platform on which they are running ads.
- Clients must inform their Account Manager about account abnormalities such as restrictions, unapproved campaigns, etc.
During the use of the service, AGrowth has the right to terminate cooperation, cancel the contract and not refund any fees if it detects that the customer has unethical behavior or does not comply with the conditions agreed upon previously.
- Only the remaining ad account balance and on-hold funds are eligible for refund.
- Accepted refund methods: Cryptocurrency, Wise, Payoneer, and Bank Transfer.
- Refunds will only be processed via the original payment method (e.g., if the client paid in crypto, the refund will also be made in crypto, not via Wise or Payoneer).
- Refund processing time: 3–5 business days.
- If the client runs campaigns that violate platform policies without prior notice or approval from the Agency (regardless of whether the account is suspended or not).
- When appealing a suspended account, if the platform’s response cites serious violations such as data theft, non-delivery, or other official warnings.
- If the client insists on using creatives, websites, or IP addresses that were previously associated with a suspended account, ignoring the Agency’s guidance, and this results in the new account being suspended.
- If the client uses creatives or websites that differ from the ones submitted to the Agency for prior review (regardless of whether the account is suspended), once detected by the Agency, the client will be removed from the ad account, no refund will be issued, and cooperation will be terminated.
- If the client changes products or services, they must notify the Agency in advance and obtain approval before running campaigns. If changes are made without approval and result in account suspension, no refund will be issued.