Who We Are:
AGrowth is a Digital Marketing Agency specializing in advertising solutions across Google, Meta, and TikTok for both local and international clients. We partner with clients (B2C) to optimize advertising performance, expand customer reach, and drive sustainable revenue growth across digital channels.
Learn more about AGrowth: https://www.facebook.com/lifeatagrowth
Role Purpose:
To retain, nurture, and maximize the value of existing client portfolios (B2C) through account lifecycle management, policy risk prevention, and upsell consulting across Meta, Google, and TikTok platforms. The primary goal is to ensure high client satisfaction, long-term retention, and revenue expansion for the company.
How We Work
- Working Hours: Monday – Friday
- Morning: 8:30 AM - 12:00 PM | Afternoon: 1:00 PM - 5:30 PM
- Work Location: 4th Floor, 541 Vu Tong Phan, Thanh Xuan, Hanoi.
- Direct Report: BOD.
What You Will Do
Key Client Management & Relationship Nurturing:
- Direct point of contact to build, retain, and develop strong relationships with domestic and international clients (B2C).
- Manage Key Clients, directly negotiate contracts and service terms to secure long-term partnerships and client expansion.
- Collect client feedback, propose process improvements to optimize overall client experience.
Account Lifecycle & Operational Management:
- Manage the complete account lifecycle: opening ad accounts, assigning access rights (BM, MCC, BC, Ad Accounts), and fulfilling technical requests.
- Monitor progress, balance budgets, and control costs to guarantee profit margins and campaign effectiveness.
- Track, update, and systematically maintain client data (payment, spending, account status, history) on internal systems.
Upsell & Growth Strategy:
- Monitor account performance, track spending trends, and identify upsell/cross-sell opportunities.
- Collaborate with Sales and Technical teams to consult suitable solutions, driving ad spend growth and scaling client operations.
Financial & Cross-departmental Coordination:
- Coordinate with Accounting and internal departments to execute top-ups, withdrawals, refunds, and resolve payment issues swiftly and accurately.
Policy Risk Control & Compliance:
- Monitor account health, assess campaign activity, and proactively alert clients to platform policies (Meta, Google, TikTok).
- Minimize policy violation rates and reduce suspended/disabled account risks.
Other tasks assigned by the Company
What You Bring
- Minimum of 1–2 years of experience in an Account Manager role within Digital Marketing, Media Agency, or Affiliate Marketing.
- Solid understanding of ad accounts (Meta, TikTok, Google) and proven ability to upsell international B2C clients.
- Education: Bachelor’s degree or higher, preferably in Economics, Commerce, Business, Finance, Marketing, or related fields.
- English proficiency (IELTS minimum 6.0 or equivalent).
- Proficient in MS Office & Google Workspace (Word, Excel, PowerPoint, Google Sheets).
- Strong active listening, flexible problem-solving, negotiation, and situation-handling skills to understand client needs.
- Positive attitude, highly adaptable to a dynamic, fast-paced, and high-pressure environment.
- Long-term career orientation in Account Management / Digital Marketing.
- Personal laptop required.
Compensation
- Total Income: Base Salary + Project Commission + Allowances + Performance Bonuses.
- Fix Base Salary: 7,000,000 – 10,000,000 VND
Allowances & Bonuses:
- Lunch Allowance: 600,000 VND/month.
- Work Efficiency Bonus: 400,000 VND/month.
- Performance Bonus: Rewarded based on a clear and transparent KPI framework.
What we offer:
Benefits
- Social insurance upon permanent contract; Premium Health Insurance at 2 years of seniority.
- 12 annual leave days + public holidays; Birthday, illness, and compassionate leave (up to 3 days with full pay).
- Free parking; Teabreak (Tue & Fri); Quarterly parties, annual trips, and company events.
- Salary review after 2-month probation (85% base salary + lunch allowance) and every 6 months.
Training & Development:
- Career path: Fresher/Junior -Senior - Team Leader.
- Training in Sales, CRM, and practical expertise (Digital/Affiliate Marketing, eCommerce, TikTok/Facebook/Google Ads).
- Work with global clients; attend internal training and major events (AWA Bangkok, Google, TikTok…).
Environment: Young, dynamic, collaborative, proactive, and creative.
